B2B Manufacturing: Why Does Successful Servitization Require Mobile Apps?

Digital-driven customer trends have forced B2B manufacturers to evolve beyond the traditional business model of solely making products, to embrace servitization. The current market now demands these organisations provide immersive after-sale services and support alongside their products, and we explain here how innovative technologies such as dedicated mobile apps can help them succeed in doing so.

Mobile is Disrupting Manufacturing

We recently took an in-depth look at today’s need for B2B manufacturers to provide mobile customer service and product support directly at their point of use. This is an important step which should be taken if a business hopes to transform from traditional manufacturer to market-leading innovator.

Read more

How to Keep Your Mobile Apps Running Properly Amid New iPhone X Requirement

iphonex_featured2

With the release of the iPhone X, which has brought with it a new, larger screen size, Apple has also recently updated its App Store policy. This policy now requires all new submissions to the App Store to support the iPhone X’s display resolution. In this article we’ll detail the new requirements, explain how to comply with them, and also cover what impact this will have on MobileCaddy customers specifically.

Read more

How Salesforce Partners Can Work Closer Together to Ensure Customer Success

AppExchangeTowards the end of last year it was revealed that 87% of Salesforce customers and 89% of Fortune 100 companies are now using applications from the Salesforce AppExchange.

This is great news, because it means that large enterprises are beginning to see the value in leveraging Salesforce’s multi-cloud and platform offerings as part of their digital transformation strategies.

These forward-thinking customers are now becoming more astute and, as a result, more demanding in their uses of this technology. But that’s putting huge pressure on Salesforce partners to deliver challenging projects at speed and without risk.

Business leaders also know they need a wide variety of supporting technology solutions too if they want to get the most value out of their multi-cloud infrastructures. That means Independent Software Vendors (ISVs) like us here at MobileCaddy, and Systems Integrators (SIs), are having to work together closely to ensure their Salesforce customers’ needs are being met.

Read more

Partitioned Versioning Enables Risk-free Production Upgrades to Salesforce Mobile Apps

Traditional deployments of updates to mobile applications are hard, and harder still in the enterprise world. Mass, uncontrolled updates to users are risky at best. Partitioned Versioning, with MobileCaddy, enables a low impact, highly iterative, approach to application update deployments which minimises the risks.

Mobile applications need to be updated for many reasons. It’s common for an initial release of a new app to contain bugs that weren’t caught in sandbox and developer environments, for example, or for a misunderstanding of workflow to pass through the UAT stage unnoticed.

Beyond this, once an app is live and mature, it will still need to evolve in line with many factors including (but not limited to): new business requirements, regulatory updates, alignment with new OS and hardware capabilities, and of course in our world modifications to support new Salesforce releases.

Read more

How MobileCaddy Aids Bugless Salesforce Releases

We’re all aware of the thrice-yearly Salesforce releases, and how they’re unstoppable forces. We’re all also aware that bugs exist, and that any bug found post-launch is a lot more expensive than one found during testing. Here’s a quick story on one such bug, and how MobileCaddy helped to get it removed from the Winter ‘18 release.

Whenever Salesforce patches make their way into pre-release orgs our daily test runs kick off and identify the change. These tests run on 15+ org setups and report back any issues that might have been observed. One such observation was reported back during the early days of Summer ‘17 patch rollouts into pre-release. The issue manifested itself initially as the inability to complete the authentication flow on iOS devices built with Salesforce Mobile SDK v4.0.2 and lower.

During the investigations into the issue, we raised a notification on our trust site to keep our partners and customers aware of the risk of the behaviour. We also developed some internal work-arounds. If the issue wasn’t fixed prior to Summer ‘17 making it’s way into our partners’ sandboxes, these would let us unblock them from their development and testing processes.

We also discovered that the bug broke the vanilla experience of browsing standard Visualforce pages on iOS Safari; this could be bad if it got through into production.

Read more

How Non-Functional Testing Enables the Delivery of Defect-Free Salesforce Mobile Applications

All applications need rigorous testing, and non-functional testing is often viewed as the less important half of a whole when compared to functional elements. In reality, though, non-functional testing is crucial for creating a defect-free mobile app. This article will highlight the importance of initial non-functional testing and offer advice for carrying out the necessary processes.

non_functional_sizeIt’s common to focus on functional requirements and usability when testing an application, areas which are often where most of the effort is spent once an app has moved into the testing, QA, and UAT phases of a project.

Before even thinking about any functional app code, though, it’s important to test all the app’s non-functional elements first. If those aren’t prioritised, not only will it have a knock-on effect on all other testing, it will also impact the app’s ability to function once deployed.

Defining, and clearly understanding, non-functional testing processes is the key to releasing a defect-free mobile app into production. When separated into two groups, these can be referred to as ‘initial’ non-functional tests, and ‘running app’ non-functional tests. But before we go into more detail, it’s necessary to understand why non-functional testing is unique for mobile.

Read more

July 2017: What’s New with MobileCaddy and Your Salesforce Mobile Apps

The Latest from the MobileCaddy Product Team - July 2017

One of the most exciting things about our Application Delivery Framework (ADF) is that it’s constantly growing and evolving, to allow our partners and customers to push the boundaries of what can be achieved with mobile apps on the Salesforce platform. As such, it’s vital that we help our community stay abreast of all the new MobileCaddy features and updates as they’re released.

With that in mind,  I’ve decided to record and publish my regular discussions with Paul, our CTO, Todd, our Chief Mobile Technical Architect, and Frank, our Lead Product Engineer. In these sessions we’ll be covering what’s new with MobileCaddy, and will be sharing this with you to provide a first-hand look at everything we’ve been working hard on to improve.

So what’s new with MobileCaddy this month?

Read more

Keeping Your Salesforce Mobile Apps Working Through OS Version Updates

Changes frequently occur to mobile operating systems outside your control, and your awareness, which can cause serious problems for your applications. When those apps are supporting critical business processes, it’s vital you’re constantly testing to ensure their performance is never compromised. This article will outline an approach to prevent OS version updates, upgrades, and other environment changes from affecting your enterprise mobile apps.

 

Apple_AndroidOperating and supporting any enterprise application in the context of mobile is challenging, because you don’t have control over that app’s underlying operating systems, nor can you predict new updates, upgrades, or patches being released.

This presents a problem for those responsible, because changes to an OS can cause mobile apps to suffer in their performance, or even stop working entirely. When those apps have been deployed into functions which are critical to the daily running of the business, that effectively renders the employees or community users relying on the app incapable as well, which simply can’t be allowed to happen.

So, firstly… Understand your app

You need to be aware of all the various components which make up your application, how they interact with each other, and what relationship they have with the OS.

Any number of things within your app can change without your knowledge, and the various elements and supported systems mean that continual testing is an absolute necessity to avoid app failure. This becomes even more important when applications are supporting business critical processes and workflows.

Read more

How to Ensure Quicker and Easier Salesforce Mobile App Testing

Mobile app testing is a crucial phase within the development process, and throughout the lifecycle, as it has a direct impact on the eventual success or failure of the application itself. This article will detail a number of ways in which technology solutions, such as the MobileCaddy Application Delivery Framework, remove common challenges in this area for Salesforce project teams.

Code deployment validation

With the MobileCaddy Application Delivery Framework (ADF), code deployment is made simple from a developer’s perspective, thanks to the CodeFlow development environment. CodeFlow enables one-button deployment, from the developer’s local environment up to the Salesforce platform. This bundles up the application logic, UI, and much more into one simple flow.

 

deploy

 

Following this, an extremely important step in the testing is to ensure that code has deployed successfully. By using the MobileCaddy Platform Emulator, along with the browser’s development console, developers can validate the code immediately after it’s been deployed. This is beneficial because a partially failed deployment, or missing assets, will be picked up for correction before any QA or UAT processes begin.

Read more

Exploring the Developer Skills Needed to Build Apps with MobileCaddy

The MobileCaddy framework removes a great deal of the hard work for developers tasked with building sophisticated enterprise mobile apps. This means the business investing in the app won’t need to seek new developer skills or spend to recruit new team members thanks to MobileCaddy, and the developers can focus entirely on delivering the app itself. This article will detail the many ways the framework makes this possible, giving the business complete confidence it will be getting the app it needs.

 

appdelivery_small

You’ll always need capable, competent people to build a mobile app which can add value to an organisation beyond the obvious improvements to basic worker productivity. That’s why finding a solution which allows the people you already have to rely on their existing skills and focus on delivering that app, rather than working on tedious, time-consuming development, is so important.

With the MobileCaddy Application Delivery Framework, developers can quickly and easily build these more advanced mobile apps using a familiar set of skills, as the solution removes the need for specialist development, and provides helpful guidance across all stages of the project.

Here, we’ll answer key questions our partners and clients ask us about the skills needed to begin a mobile project on the Salesforce platform using the MobileCaddy Application Delivery Framework.

Read more