Privacy Policy

This privacy policy sets out how ‘MobileCaddy Ltd’ uses and protects any information that you give ‘MobileCaddy Ltd’ when you use this website.

‘MobileCaddy Ltd’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement

‘MobileCaddy Ltd’ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/09/2016.

What we collect

We may collect the following information:

contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information

You may choose to restrict the collection or use of your personal information by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Mobile Applications

Without limiting the generality of this Privacy statement, in addition to information gathered through its Web sites or submitted to its Services, MobileCaddy may obtain information through applications (“Mobile Applications”) that Customers or their authorized individuals (“Users”) download to, and run on, their mobile devices (“Devices”). Mobile Applications provided by MobileCaddy may obtain information from, or access data stored on, Users’ Devices to provide services related to the relevant Mobile Application. For example by utilising the MobileCaddy product (a managed package or similar installed into the Customer’s Salesforce Instances), a Mobile Application may: access a camera on a User’s Device to enable the User to upload photographs to the Customer’s Salesforce Services; access the call history on a User’s Device to enable the User to upload that information to the Customer’s Salesforce Services; access calendar information on a User’s Device to enable the User to match meeting attendees with contacts submitted by the User to the Customer’s Salesforce Services; access the geographic location of a User’s Device to enable the User to identify or match information submitted by the User to the Customer’s Salesforce Services that are nearby; or access contact information on a User’s Device to enable the User to sync contact or other information between the information that is stored on the User’s Device and the information that is submitted to the Customer’s Salesforce Services. Information obtained to provide Mobile Application services may include information obtained in preparation for anticipated updates to those services. Mobile Applications may transmit information to and from Devices to provide the Mobile Application services.

Mobile Applications may provide MobileCaddy with logging information related to Users’ use of the Mobile Application services, information regarding Users’ computer systems, and information regarding Users’ interaction with Mobile Applications, and the interactions of the Mobile User and the data or information synchronised from and to the to the Customer’s Salesforce Services, which MobileCaddy may use to provide and improve the Mobile Application services. For example, all actions taken in a Mobile Application may be logged, along with associated information (such as the time of day when each action was taken). MobileCaddy may also share anonymous data about these actions with third party providers of analytics services and publish this anonymous data to the public facing MobileCaddy Trust Site (

Customers may configure MobileCaddy Mobile Application services, and the information accessed or obtained by the Mobile Application on a User’s Device may be affected by the Customer’s configuration. Information accessed or obtained by the Mobile Application on a User’s Device may be accessible to the Customer and its organization, depending on the intended functionality of the Mobile Application.

In addition to Mobile Applications offered by MobileCaddy, the Company may offer platforms for the creation of third-party Mobile Applications or provide customised or bespoke pre-built Mobile Applications to the Customers specification.

Notices and contractual terms related to pre-built or customised Mobile Applications may be found or referenced in the End User License Agreement or Master Subscription Agreement. The Company encourages you to review the End User License Agreement or relevant terms of service to understand any Mobile Application’s information practices.

The Mobile Application’s access to information through a User’s Device does not cause that information to be “Customer Data” under MobileCaddy’s Master Subscription Agreement with the Customer, or under this Privacy Statement, except as follows: To the extent that a User uses a Mobile Application to submit electronic data and information to the Customer’s Salesforce Services pursuant to the Customer’s Master Subscription Agreement with MobileCaddy (or a similar agreement that governs the Customer’s subscription(s) to MobileCaddy’s Services), that information constitutes “Customer Data” as defined in such agreement, and the provisions of that agreement with respect to privacy and security of such data will apply.

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