How Salesforce Partners Can Work Closer Together to Ensure Customer Success

AppExchangeTowards the end of last year it was revealed that 87% of Salesforce customers and 89% of Fortune 100 companies are now using applications from the Salesforce AppExchange.

This is great news, because it means that large enterprises are beginning to see the value in leveraging Salesforce’s multi-cloud and platform offerings as part of their digital transformation strategies.

These forward-thinking customers are now becoming more astute and, as a result, more demanding in their uses of this technology. But that’s putting huge pressure on Salesforce partners to deliver challenging projects at speed and without risk.

Business leaders also know they need a wide variety of supporting technology solutions too if they want to get the most value out of their multi-cloud infrastructures. That means Independent Software Vendors (ISVs) like us here at MobileCaddy, and Systems Integrators (SIs), are having to work together closely to ensure their Salesforce customers’ needs are being met.

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How MobileCaddy Keeps Your Custom Mobile Apps Running Through Every Salesforce Release

This article will detail the monitoring and testing processes MobileCaddy has in place to ensure mobile applications continue to perform through any environment changes, including the Salesforce releases which occur three times each year.

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An overview of Salesforce releases

Three times per year, a major Salesforce release occurs which introduces updates to its software. These releases happen automatically and affect everyone within the ecosystem, including regular customers and ISV partners with related solutions such as MobileCaddy.

These spring, summer, and winter releases are planned months in advance and are kept on a very precise schedule to allow for as much preparation as possible. The release cycle is made available to everyone, and Salesforce administrators are alerted via Salesforce’s own email alerts for admins.

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July 2017: What’s New with MobileCaddy and Your Salesforce Mobile Apps

The Latest from the MobileCaddy Product Team - July 2017

One of the most exciting things about our Application Delivery Framework (ADF) is that it’s constantly growing and evolving, to allow our partners and customers to push the boundaries of what can be achieved with mobile apps on the Salesforce platform. As such, it’s vital that we help our community stay abreast of all the new MobileCaddy features and updates as they’re released.

With that in mind,  I’ve decided to record and publish my regular discussions with Paul, our CTO, Todd, our Chief Mobile Technical Architect, and Frank, our Lead Product Engineer. In these sessions we’ll be covering what’s new with MobileCaddy, and will be sharing this with you to provide a first-hand look at everything we’ve been working hard on to improve.

So what’s new with MobileCaddy this month?

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Salesforce Q4 Results Reveal Platform Growth is Driving More Mobile Applications

With the demand for mobile applications which can support business critical functions and processes still accelerating, Salesforce is seeing more and more use of its App Cloud, as both partners and end customers are recognising the value of building their apps directly on the platform. Here we discuss the trends which have emerged from Salesforce’s recent quarterly financial update, with the usual focus on mobile. 

All eyes on Salesforce 

Due to its position as one of the growing dominant ‘forces’ in the global technology market, there’s always a great deal of interest in how customers and partners are actually interacting with Salesforce and its vast offering of business technology.

As most already know, each quarter, Salesforce releases a financial update which includes a breakdown of the performance and usage of its various products and services, including each of its individual clouds. At MobileCaddy, one particular statistic continues to catch our eye each quarter, and that’s the consistent growth of the Salesforce Platform, and the App Cloud, among its worldwide user base.

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Custom Mobile Apps: Answering the Burning Questions for Salesforce Consultancies

As more and more organisations place a strong emphasis on mobilising processes which are ‘business critical’, Salesforce consultancies tasked with delivering custom mobile apps capable of achieving that are facing a wave of entirely new and unfamiliar challenges. But in order to take advantage of this growing opportunity, consultancies must first be able to meet each of their clients’ mobile-specific requirements. From our experience working closely with the Salesforce partner community, here we address the burning questions which must first be answered in order to successfully provide the class of mobile apps so many businesses are currently demanding.  

 

burning2Some Salesforce partners and consultancies will inevitably feel the only question that really matters is whether the mobile app that will satisfy their client’s specification can be built or not. While this is generally the bottom line when taking on a project, there are a number finer, more intricate details which need to be considered, due to the complexity of the apps which the market is now in desperate need of.

Those details become even more important when a client’s goal is to introduce a mobile app into a workflow or process critical to its business, which is when a new, more advanced, more powerful solution is required to eliminate the possibility of failure once deployed.

This is where an evaluation of the available technology, compared to the necessary features and characteristics of the app, should take place. Within this decision making process, once you reach, and realise you need to go beyond, the limitations of an app built with Salesforce1, it will become abundantly clear that these preliminary considerations are essential to the success of your delivery.

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Salesforce London’s Calling 2017: A MobileCaddy Preview

London's Calling 2017Another year brings another slate of events, conferences, meet-ups, and networking opportunities to attend within the living, breathing, ever-growing Salesforce community.

Boasting the title of Europe’s largest community-led event for Salesforce professionals, London’s Calling 2017 will be the perfect way for anyone working with Salesforce in the UK to expand their knowledge and learn exciting new ways to get the most out of the technology.

MobileCaddy’s own Todd Halfpenny has just been proudly named one of the Top 25 people to meet at the event by Salesforce consultant Phil Walton, and will be giving a presentation on browser developer tools at the event, which takes place this Friday, 10 February.

With more and more of the partners, consultancies, and Salesforce customers we work with embracing the value of using the Salesforce platform to mobilise their employees and their operations, we wanted to take the opportunity to preview London’s Calling with a mobile-centric twist. Here’s what to expect for anyone who’ll be attending…

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Using Ionic, MobileCaddy and Salesforce.com for Offline Mobile Apps

Here at MobileCaddy, we were recently fortunate enough to have one of our own present to the second-largest meeting of Salesforce developers globally, at February’s London-based Developer User Group event.

As proud video sponsors of the London Salesforce DUG, we were given the opportunity to demonstrate the business value of rapidly building mobile apps which are fully robust, offline-first, and highly cost-effective.

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