A First-Hand Look at Data Recovery for an Offline-First Mobile App

Anyone with experience working with Salesforce mobile applications will know that, even at the best of times, data can occasionally struggle to find its way from the device to the platform. But when the mobile app in use is something an employee depends on as a critical tool to do their job, this sort of setback simply cannot be allowed to have a significant impact. Here we discuss a recent data synchronisation issue which arose with one of our customers, running an offline-first mobile app in a critical line-of-business function, and we offer some advice for recovery for anyone in similar situations.

Mobile apps: Hope for the best, prepare for the worst

One of the primary benefits of a comprehensive solution such as MobileCaddy – which doesn’t just focus on the development of its apps up until the deployment, but also has an equal focus on post-deployment support – is that a built-in monitoring system is working around the clock to identify issues or problems which may affect anyone using our apps. The point of this? So we can either prevent these issues, or fix them as quickly as possible, of course!

We were recently alerted that one of our clients, with an app deployed throughout a large team of field sales workers, had two users experiencing a problem with the synchronisation of their records to the Salesforce platform. The users in question noticed that certain records were repeatedly getting stuck in their outboxes when all other data was being synced as expected. Within the MobileCaddy system, Mobile Logs and Connection Sessions are kept stored to allow the administrators to have visibility into these kind of issues, and to provide our technical team with the best chance of resolving them.

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What Data Have Your Mobile Users got on Their Devices?

Visibility is key. When building, testing, and beyond into production, just having insight into what is going on with mobile users who may be thousand of miles away in different time zones, or developers working under pressure to strict deadlines, understanding the actual data which is being processed can be a lifesaver.

For every user/device (or emulated ‘devices’ for developers or testers using a CodeFlow Emulator or a Platform Emulator), you can see exactly what data was requested by each synchronisation, either at a table-by-table or record-by-record level.

To do this, navigate to the Connection Session tab and locate the Connection Session record which pertains to your user/device and for the Mobile Table you want to inspect.

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Looking Beyond the Limitations of Salesforce1 Mobile Apps

mobile-appsFor businesses looking to leverage the Salesforce platform to mobilise operations, enabling the now inescapable demand for ‘deskless work,’ it’s common for Salesforce1 mobile apps to be the vehicle chosen to make the first attempt.

When given to employees within a business, mobile apps are intended to make those workers faster, more accurate, and more effective in doing their jobs.

That ability to work seamlessly from a mobile device at any time, in any location, is ideal for driving productivity. But unfortunately, those valuable gains will only be achieved if the right mobile apps are introduced.

While Salesforce1 is a great first step for a business to take when setting out on its mobile journey, the inherent limitations can only stretch so far.

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Financial Services: Banking on the Benefits of Enterprise Mobile Apps

Financial-Services

Of all the various professional industries facing a turning point brought on by the recent introduction of mobile technology, the financial services sector is perhaps under the most pressure.

Mobility allows banks, insurance companies, and other financial institutions to streamline their operations, cut costs in crucial areas, boost employee productivity, and bridge the temperamental gap between business and customer.

However, unlike most other sectors, financial services companies face intense scrutiny with regards to their information security measures, their data protection, compliance with regulations, large-scale legacy systems, and – most importantly  maintaining the trust of those all-important customers.

As the acceptance of technologies such as mobile apps spreads further beyond the consumer market into the enterprise, the risks also continue to grow. But the organisations which have been able to manage the challenges, allowing them to tap into the true transformational power of a mobile workforce, are living proof that the rewards make taking such risks a necessity.

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Custom Salesforce Communities: Mobile Apps Adding New Dimensions to Field Sales

Mobile-Salesforce-CommunitiesWe were recently fortunate enough to sit down and chat with one of our customers about how positive they found their experience working with MobileCaddy on a mobile app project to accelerate the digital transformation of their business.

This week, we’re taking a closer look at another customer, Biocomposites, Ltd., to outline the process which resulted in selecting MobileCaddy as the most suitable, capable solution to mobilise its existing Salesforce communities of re-sellers and field sales reps.

A business built on innovation

Biocomposites is a pioneer in the field of calcium compound medical devices, designed to regenerate and repair bone and soft tissue. Connected with universities and hospitals in over 40 countries, Biocomposites is at the forefront of its specialist market, supporting over 500 surgeons and their patients with a range of unique products. Over the years its vast expertise, dedication to innovation, and consistently high standards have led to unrivalled quality across the entire spectrum of the delivery of these products; this includes research and development, manufacturing, right the way through to distribution.

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Taking Salesforce Mobile to Create an App for Product Ordering

It’s no secret that Salesforce is an extremely powerful platform which can be leveraged by businesses to provide their workforces with the tools for success.

This latest video provides an overview of how, by using MobileCaddy to enhance Salesforce’s existing development capabilities, a robust mobile app for product ordering among communities or employees can be delivered with speed, flexibility, and confidence.

 

 

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Ask the Mobile Experts: Countdown to the Salesforce World Tour, Part 1

Salesforce-World-TourThe London edition of this year’s Salesforce World Tour is less than a week away, and excitement is building for us here at MobileCaddy.

We’re looking forward to connecting with businesses and Salesforce partners alike, to discuss the vast opportunities mobile technology is presenting to the current professional landscape.

With that in mind, we’re counting down the remaining days with some top tips for transforming businesses with mobile applications. To do this, we’re drawing on the expertise of our in-house experts, starting with MobileCaddy CTO and Co-Founder, Paul Tarpey.

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