How Salesforce Partners Can Work Closer Together to Ensure Customer Success

AppExchangeTowards the end of last year it was revealed that 87% of Salesforce customers and 89% of Fortune 100 companies are now using applications from the Salesforce AppExchange.

This is great news, because it means that large enterprises are beginning to see the value in leveraging Salesforce’s multi-cloud and platform offerings as part of their digital transformation strategies.

These forward-thinking customers are now becoming more astute and, as a result, more demanding in their uses of this technology. But that’s putting huge pressure on Salesforce partners to deliver challenging projects at speed and without risk.

Business leaders also know they need a wide variety of supporting technology solutions too if they want to get the most value out of their multi-cloud infrastructures. That means Independent Software Vendors (ISVs) like us here at MobileCaddy, and Systems Integrators (SIs), are having to work together closely to ensure their Salesforce customers’ needs are being met.

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Salesforce Q4 Results Reveal Platform Growth is Driving More Mobile Applications

With the demand for mobile applications which can support business critical functions and processes still accelerating, Salesforce is seeing more and more use of its App Cloud, as both partners and end customers are recognising the value of building their apps directly on the platform. Here we discuss the trends which have emerged from Salesforce’s recent quarterly financial update, with the usual focus on mobile. 

All eyes on Salesforce 

Due to its position as one of the growing dominant ‘forces’ in the global technology market, there’s always a great deal of interest in how customers and partners are actually interacting with Salesforce and its vast offering of business technology.

As most already know, each quarter, Salesforce releases a financial update which includes a breakdown of the performance and usage of its various products and services, including each of its individual clouds. At MobileCaddy, one particular statistic continues to catch our eye each quarter, and that’s the consistent growth of the Salesforce Platform, and the App Cloud, among its worldwide user base.

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Changing TLS Support from Salesforce Puts Mobile Apps at Risk

TLS-Salesforce-Support

Update, 14/02/2017: Salesforce has recently decided to extend the date from which the security updates discussed in this article will take effect. The TLS 1.0 disablement deadline will now fall on July 22, 2017 (except for sandboxes, for which the extended disablement date is July 15, 2017). For more information, a full update can be found in this alert, published this week by Salesforce.

Salesforce will no longer support a version of a common security protocol known as TLS v1.0. Those accessing the Salesforce platform will consequently be required to use TLS v1.1 at a minimum, which will have an impact on business users of Salesforce mobile apps, as well as partners delivering apps for their Salesforce clients. This article explains what this means for MobileCaddy customers, and provides more detail for anyone not using MobileCaddy for their Salesforce mobile apps.

What you need to know with MobileCaddy

One of the key benefits of using MobileCaddy to deliver mobile apps within a business is an environment manager which is built-in as an inherent part of the product. This is a system that not only monitors changes to the environment all our apps operate within, but allows us to easily repair problems and deploy fixes as well, ensuring confidence and trust in the apps’ performance are maintained at all times.

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Dreamforce 2016: The State of Salesforce Mobile

dreamforceAround 170,000 people from 83 different countries will descend on San Francisco, California today for the 2016 edition of Salesforce’s annual Dreamforce event.

There’s been a lot of discussion recently within the industry about the significant impact Salesforce is having on the world’s professional landscape, with one member of the global Salesforce ecosystem even releasing a yearly ‘State of Salesforce Report’ to build additional hype for Dreamforce.

Taking the idea of putting Salesforce-focused trends under a microscope, we thought it was a good time to ask the question: What is the current state of Salesforce when it comes to mobile technology?

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A Customer Perspective: Delivering Outstanding Salesforce Mobile Apps with MobileCaddy

salesforce-mobile-appsThere are many complex technical and commercial decisions to be made by enterprises when searching for a solution to build effective Salesforce mobile apps in the current market. But when an organisation is able to find the right technology, which can deliver exactly what they need, how does the process then continue, and how should the relationship develop?

Following the successful completion of a mobile app project for a customer named The Travel Corporation, Ltd. (TTC), alongside our strategic partners Appirio, we recently sat down to speak with Calvin Goodenough, the Subject Matter Expert from the project, to ask him about his experience working with MobileCaddy.

What was your first impression of working with MobileCaddy? 

Calvin Goodenough: A previous attempt had been made at getting the Tour Operations Portal (TOPS) mobile app project off the ground in September 2015, but this was ultimately abandoned. As a consultant, I wasn’t involved in the selection of the partners, so had no knowledge of them prior to our first kick-off meeting in mid-December.

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Mobile Expert Predictions: Countdown to the Salesforce World Tour, Part 2

Mobile-Expert-PredictionsFollowing our CTO’s insightful exploration of why data restriction and control are so important to any mobile app development process in the enterprise, we’re continuing our series of conversations with our in-house team of mobile experts, this time looking to the future.

With the Salesforce World Tour just around the corner, there are a number of prominent questions which businesses of all shapes and sizes will be interested in answering right now, regarding their planned investments in mobile technology.

To explore these trends, I recently caught up with Alan Faubel, MobileCaddy’s Senior Product Manager. I asked Alan: What’s the one thing you expect to see having the biggest impact on the enterprise mobile app market in the coming year or so?

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Using Ionic, MobileCaddy and Salesforce.com for Offline Mobile Apps

Here at MobileCaddy, we were recently fortunate enough to have one of our own present to the second-largest meeting of Salesforce developers globally, at February’s London-based Developer User Group event.

As proud video sponsors of the London Salesforce DUG, we were given the opportunity to demonstrate the business value of rapidly building mobile apps which are fully robust, offline-first, and highly cost-effective.

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Mobile Apps Can Make the Difference for Modern Healthcare Workers

The ‘Mobile Promise’ 

Mobile apps, to put it lightly, are everywhere. Whichever way you look at it, mobile apps have become one of the most common ways for people to communicate with friends, receive live news about their interests, keep themselves fit, and even do their jobs.

Taking a closer look at that last point, people using mobile apps in (or outside of) the workplace is perhaps where the most significant impact is being made nowadays, due to the simple fact that mobile technology is designed almost exclusively around speed and convenience.

Mobile Apps in Healthcare 

In the healthcare sector, for example, the time taken to complete and record a patient’s diagnosis can be drastically reduced by using a mobile app to log the data into an online system. Naturally, this then allows the medical professional in question to see more patients in a given day than they would’ve previously been able to manage.

This is just one very basic example of how mobile apps are enabling healthcare workers to be more efficient, but the improvements the technology is making on the industry as a whole are monumental.

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Analysts Confirm Offline Support is a Crucial Consideration for Enterprise Apps

With the rising interest in enterprise mobile apps and enterprise mobility in general, it is interesting to see that analyst’s reports such as ‘The Offline Mobile Challenge’ are being published for IT decision makers (see the report) .

The interest for organisations of all sizes is understandable with the promise of enterprise mobility being so considerable (as well as platform providers of types putting their marketing machines into overdrive)

MobilePromise

 

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