Evaluating Technology Solutions for Successful Salesforce Mobile Apps

The success of a mobile application within a business will rest entirely on the choice of solution to develop and manage that app. This article will break down the most important stages of the decision making process when evaluating the wide variety of technologies capable of delivering Salesforce mobile apps, for businesses in this position.

 

App-EvaluationAn organisation has decided it wants to invest in a mobile app for its employees – so what next? This decision is becoming increasingly common in the modern business landscape, as mobility continues to drive productivity, efficiency, and cost savings.

With a growing global workforce of ‘deskless’ employees, apps are actually fast-becoming more of a necessity than something businesses can choose to have or not have. With up to 37% of office-based workers now spending an average of eight working days in a typical month away from their desks, that additional rising demand will also be pushing businesses to invest in mobile.

So, the next decision the business will typically look to make is how to deliver the app it wants. However, there are a number of crucial factors which must be carefully considered, and fully understood, before investing in a technology solution to build an enterprise mobile app. When it comes to Salesforce, these considerations are even more important, thanks to the vast number of partner technologies and platform capabilities within the ecosystem.

Unfortunately, many businesses launch into their efforts to mobilise internal systems without taking the necessary steps in determining the class of technology solution their apps will require – a mistake which inevitably results in the app failing in some capacity.

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Top Mobile Tech Takeaways from the 2017 Salesforce World Tour London

Salesforce-World-TourEach year the Salesforce community gathers in major cities around the globe for the Salesforce World Tour. These events allow those in attendance to come together and discuss, learn from, and celebrate each others’ hard work.

This year’s event drew well over 10,000 people to the ExCel Centre in London.

The MobileCaddy team went along to explore the new and exciting technology on show, and to understand how some of the world’s leading brands are using Salesforce to set new standards for success.

Better tools for employees to better serve customers

One of the main goals Salesforce sets itself each year is to help businesses provide the best possible customer experience through technology innovations. In the digital age, businesses are better equipped than ever to serve their customers, and this year’s World Tour focused on the convergence of cloud, social, mobile, IoT, and AI technologies as a game-changer for those who embrace it.

At MobileCaddy, we obviously have a keen interest in the role mobility is playing in redefining how businesses operate, regardless of size or resources, stretching across all lines of business and industry verticals.

With mobile being a key pillar of Salesforce’s core technology offerings, we’ve listed a number of interesting examples from the 2017 event below.

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MobileCaddy Apps for Desktop: Delivering Salesforce on Windows 10

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With approximately 80% of the global workforce performing deskless work daily, the demand for the right technology, in the right place and at the right time, has reached critical mass. For Salesforce users, this means seamless access to critical systems and data on any device, regardless of location or connection. To accommodate this, we’ve extended our MobileCaddy offering from iOS and Android applications to deliver Salesforce on Windows 10, making it easier for businesses to enable truly deskless work.

Presenting… MobileCaddy for desktop

It’s with great pleasure that we can officially announce the first desktop support for MobileCaddy applications. This expansion is something we’re extremely proud of, as it marks a significant step in our mission to provide seamless mobile working within the global Salesforce ecosystem, free of any limitations.

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Custom Mobile Apps: Answering the Burning Questions for Salesforce Consultancies

As more and more organisations place a strong emphasis on mobilising processes which are ‘business critical’, Salesforce consultancies tasked with delivering custom mobile apps capable of achieving that are facing a wave of entirely new and unfamiliar challenges. But in order to take advantage of this growing opportunity, consultancies must first be able to meet each of their clients’ mobile-specific requirements. From our experience working closely with the Salesforce partner community, here we address the burning questions which must first be answered in order to successfully provide the class of mobile apps so many businesses are currently demanding.  

 

burning2Some Salesforce partners and consultancies will inevitably feel the only question that really matters is whether the mobile app that will satisfy their client’s specification can be built or not. While this is generally the bottom line when taking on a project, there are a number finer, more intricate details which need to be considered, due to the complexity of the apps which the market is now in desperate need of.

Those details become even more important when a client’s goal is to introduce a mobile app into a workflow or process critical to its business, which is when a new, more advanced, more powerful solution is required to eliminate the possibility of failure once deployed.

This is where an evaluation of the available technology, compared to the necessary features and characteristics of the app, should take place. Within this decision making process, once you reach, and realise you need to go beyond, the limitations of an app built with Salesforce1, it will become abundantly clear that these preliminary considerations are essential to the success of your delivery.

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Changing TLS Support from Salesforce Puts Mobile Apps at Risk

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Update, 14/02/2017: Salesforce has recently decided to extend the date from which the security updates discussed in this article will take effect. The TLS 1.0 disablement deadline will now fall on July 22, 2017 (except for sandboxes, for which the extended disablement date is July 15, 2017). For more information, a full update can be found in this alert, published this week by Salesforce.

Salesforce will no longer support a version of a common security protocol known as TLS v1.0. Those accessing the Salesforce platform will consequently be required to use TLS v1.1 at a minimum, which will have an impact on business users of Salesforce mobile apps, as well as partners delivering apps for their Salesforce clients. This article explains what this means for MobileCaddy customers, and provides more detail for anyone not using MobileCaddy for their Salesforce mobile apps.

What you need to know with MobileCaddy

One of the key benefits of using MobileCaddy to deliver mobile apps within a business is an environment manager which is built-in as an inherent part of the product. This is a system that not only monitors changes to the environment all our apps operate within, but allows us to easily repair problems and deploy fixes as well, ensuring confidence and trust in the apps’ performance are maintained at all times.

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Salesforce Mobile Apps Make Telecoms A Truly Dynamic Sector

Salesforce-mobile-apps-telecomsTelecoms: A mature mobile industry?

When we recently took a look at the opportunities available to financial services organisations investing in Salesforce mobile apps for enterprise purposes, we reported that the sector was named second only to telecoms regarding the verticals most likely to embrace mobility in 2016.

As we approach the end of the year, it seems like an appropriate time to turn attention to the telecoms industry’s mobile maturity, and provide some insights for those businesses feeling the pressure of the fast-moving, ever-changing market place.

Neglecting mobility is a mistake too costly to make

These days it seems silly to suggest there aren’t huge opportunities being presented to virtually every sector when it comes to leveraging mobile technology. Around 80% of work is now reportedly ‘deskless’, so the concept of a traditional office employee working in a fixed location and spending all their time in that position is extremely dated. But statistics can be misleading, and trends often move a lot faster than the majority of the businesses they’re supposedly affecting can keep up with.

So what does this actually mean? Well, firstly, it means that while the demand for being able to work in a deskless environment – whether that’s at home, on a train, in a partner company’s office, or on the beach during a family vacation – is growing exponentially, it will be rendered ineffective unless businesses are able to provide tools capable of allowing employees to take full advantage.

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Diesel: Learn How This Leading Global Brand Achieved Mobile App Success

diesel-case-studyWhile enterprise mobility may have transcended the status of ‘buzzword’ to be recognised as a genuine strategic business practice many years ago, most analysts and experts feel it’s a trend which is still in its infancy.

Why? Well, despite the vast majority of employees now demanding mobile technology in their respective workplaces – fuelled by the consumer habits and expectations of their everyday lives – some business leaders are still struggling to fully embrace enterprise mobility.

In some cases, this is due to a lack of funding for investment, in others it’s because of the challenges they feel will arise from disrupting their organisations; but often it’s because they’re unable to understand how their most important business processes would actually benefit from translating into the context of a mobile phone from paper or desktop.

But with all the early attention on enterprise mobility being given to mobile devices, mobile business strategies are now beginning to mature and evolve to focus on the applications those devices support. This app-centric trend is where the real driving force has originated recently for enterprise mobility to become more than just a strategic business practice, but an absolute necessity for those businesses to survive in the long-term.

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Custom Salesforce Communities: Mobile Apps Adding New Dimensions to Field Sales

Mobile-Salesforce-CommunitiesWe were recently fortunate enough to sit down and chat with one of our customers about how positive they found their experience working with MobileCaddy on a mobile app project to accelerate the digital transformation of their business.

This week, we’re taking a closer look at another customer, Biocomposites, Ltd., to outline the process which resulted in selecting MobileCaddy as the most suitable, capable solution to mobilise its existing Salesforce communities of re-sellers and field sales reps.

A business built on innovation

Biocomposites is a pioneer in the field of calcium compound medical devices, designed to regenerate and repair bone and soft tissue. Connected with universities and hospitals in over 40 countries, Biocomposites is at the forefront of its specialist market, supporting over 500 surgeons and their patients with a range of unique products. Over the years its vast expertise, dedication to innovation, and consistently high standards have led to unrivalled quality across the entire spectrum of the delivery of these products; this includes research and development, manufacturing, right the way through to distribution.

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