One of the things that still surprises me is the lack of interest in the ‘Uptime’ of Enterprise mobile apps during the evaluation phase. It seems to be that a mobile app is assumed to naturally inherit the Uptime of the Platform. And of course with Salesforce.com, this means all the transparency that they also provide through trust.salesforce.com.
To get us started I think it is worth understanding what I mean by ‘Platform Uptime’
There are lots of ways that Platform Uptime is worded and measured in the ‘as a Service’ world. However for me (as a customer) I think in the following terms; The availability and reliability of the platform to perform customer transactions. For transactions I would include both application data transactions as well as platform configuration requests.