They say trust is the foundation of any good relationship. Strangely, though, many modern-day professionals fail to recognise that also rings true with the relationship between a technology solution provider and a client or partner.
When delivering an application with Salesforce which will support a process or workflow critical to a business, the trust and confidence in knowing that app will be able to do its job, and perform to the required enterprise-grade level, is absolutely imperative. That may sound obvious, but in truly critical situations, if the app stops, so does the business – and that’s simply not an option.
Support beyond app deployment
The problem most often arises from an insufficient approach to mobility, and a lack of understanding regarding the fundamental differences between a mobile application built on the Salesforce platform, and a traditional browser-based application.